Clinic Answering Service is an AI clinic answering service for US practices. It answers every call 24/7 in English and Spanish, books straight into your EHR, checks insurance while the patient is still on the line and texts the confirmation. No voicemail, no message pads.
OpenEMR · athenahealth · eClinicalWorks · Open Dental · Dentrix · Google Calendar
Listen · sample call
Clinic Answering Service reschedules Maria and verifies Delta DentalMaria Hi, I need to move my cleaning to next week. I have Delta Dental.
Clinic Answering Service Of course, Maria. Your Delta coverage is active and preventive is covered at 100%. I have Tuesday 9:30 or Wednesday 4:00.
Maria Tuesday works.
What Clinic Answering Service is doing
Real appointments in real slots, not messages for staff to retype.
Eligibility verified during the call, before the visit is booked.
Calls your waitlist the moment a slot opens, then updates the schedule.
Empty chairs become revenue the same day.
What only Clinic Answering Service does
Clinic Answering Service runs an X12 270/271 eligibility request while it is still talking to the patient and reads back coverage status, copay and preventive benefits before booking the slot.
Why it matters: Fewer surprise bills and fewer no-shows over coverage. Human answering services and general AI receptionists take a message about insurance; Clinic Answering Service answers the question.
Appointments, intake answers and call summaries go straight into OpenEMR. athenahealth, eClinicalWorks and Open Dental connect through FHIR, HL7 and their APIs, so staff watch the new slot appear while the caller is on the line.
Why it matters: Thousands of US clinics run OpenEMR and are rarely offered an answering service that writes to their schedule. The Radiatus EMR base is the launch market.
When someone cancels, Clinic Answering Service calls and texts the waitlist in priority order until the slot is filled, then writes the new booking to the schedule and tells the front desk.
Why it matters: Empty chairs become revenue the same day. Text-only waitlists wait for someone to reply; a phone call usually gets an answer while the slot is still worth filling.
Each answered call is tied to the visit it booked and that visit's fee from your fee schedule. A weekly report shows recovered dollars, not call counts.
Why it matters: Owners see ROI in dollars, which makes the renewal decision easy. Phone analytics count calls; few tie them to the fee schedule.
When a human is needed, your staff hear a ten-second private summary ("Maria, existing patient, tooth pain since Monday") before the call connects.
Why it matters: Staff never ask "how can I help?" twice. Callers feel looked after instead of handed around, day or night.
OpenEMR connects natively. athenahealth, eClinicalWorks and Open Dental connect through FHIR, HL7 or their APIs, usually in about an hour of your time.
Hours, providers, appointment types, who is on call, what to escalate and what Clinic Answering Service must never say.
Every plan includes a Business Associate Agreement. It is signed before Clinic Answering Service hears a single patient.
Start with after-hours or overflow, or port the number. Watch bookings appear on the schedule.
A clinic answering service picks up a practice's calls when staff cannot: after hours, at lunch or when every line is busy. Clinic Answering Service does this with AI 24/7, and instead of taking messages it books the visit into your EHR, checks insurance and texts the confirmation.
Yes. Every plan, including the $149 Solo plan, comes with a signed Business Associate Agreement. Calls, transcripts and recordings are encrypted in transit and at rest, access is role-based and every PHI access is logged. No patient data is used to train public models.
It books real appointments in real slots. OpenEMR is native; athenahealth, eClinicalWorks and Open Dental connect through FHIR, HL7 or their APIs. Staff see the new slot appear on the schedule while the caller is still on the line, and the call summary is attached to the patient record.
Human answering services such as Ruby and Smith.ai use live agents who mostly take messages and transfer calls, billed per call or per minute. Clinic Answering Service answers instantly with AI, books into the EHR, verifies eligibility on the call and costs a flat $149 to $699 a month.
While the patient is talking, Clinic Answering Service runs a standard X12 270/271 eligibility request against the payer, confirms coverage is active and reads back copay or preventive coverage before booking. Results are saved to the visit, so the front desk does not re-check on the day.
Clinic Answering Service warm-transfers to your on-call line or front desk. Your staff hear a ten-second private whisper summary before connecting, so the patient never repeats themselves. Clinical questions, emergencies and anything outside your rules are escalated immediately, day or night.
Yes. Most practices start by forwarding calls after hours and at lunch, then add overflow during busy mornings. Clinic Answering Service follows your hours per location, so the same number can ring your desk by day and the AI at night. You can also port the number.
Yes. Clinic Answering Service detects the caller's language and switches between English and Spanish mid-call at no extra cost. Confirmation texts and intake links are sent in the same language, so Spanish-speaking patients get the whole experience in Spanish.
Clinic Answering Service has flat monthly plans: Solo $149 (300 minutes), Practice $349 (1,000 minutes, EHR write-back and eligibility) and Group $699 (3,000 minutes, up to 10 locations, waitlist AI). Only connected talk time counts; spam and wrong numbers are free. No contracts.
Yes. Clinic Answering Service introduces itself as your practice's virtual assistant and never pretends to be human. Callers can say "person" at any time to reach staff or the on-call line. Most callers simply want an instant answer instead of voicemail or hold music.
Go-live target: one business day. BAA signed before the first call. $0 setup for Radiatus EMR clients, no contracts for anyone.
